Careers

Destination Services Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides general administrative assistance and support to the Visit El Paso division to include tourism, sales, servicing, visitor services and film & creative industries

• Demonstrates considerable knowledge of office practices and procedures and excellent knowledge of office computer software

• Able to follow oral and written instructions and communicate effectively with others in both oral and written form

• Good organizational skills, the ability to multi-task and prioritize work and competing deadlines

• Assists with processing of invoices, check requests, expense reports

• Assists with all travel reservations for Destination El Paso

• Assists in compiling data for monthly, quarterly, and yearly reports through IDSS or other internal reporting platforms

• Maintain database of hotel partners, attractions, entertainment, annual events, camp groups to include RV parks

• Maintain organized file system for department, including accounting records, requests for quotes, distribution lists and database of local, regional, state and national media

• Assists in requesting quotes/making purchases of promotional items, corporate items and uniforms requiring branding

• Maintains all inventory is CRM system

• Maintains all digital welcome signage requests for convention, sports and local events

• Main point of contact for downtown restaurants for vendors with consistent communication about conventions, sporting events and tourism-related events

• Assists managers with preparations to travel to tradeshows/conferences including shipping of tradeshow displays and promotional items, printed collateral, advances, reservations

• Provides assistance and support with special events hosted by Visit El Paso including luncheons, familiarization tours and site visits

• Assists the visitor information centers with phone and in-person support either at centers or mobile information sites as needs arise

• Provides back up support when team members are out-of-office for travel or off-site events

• Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours as required

• Performs related duties as required or assigned

QUALIFICATIONS

• Excellent knowledge of computer software packages necessary to complete assignments to include Microsoft Office (Word, Excel, PowerPoint, Teams)

• Administrative experience 1-3 years preferred

• Strong customer service and business etiquette skills

• Excellent organizational, planning, communication, and inter-personal skills

• Maintain an effective working relationship with clients, partners, employees, and others encountered in the course of employment

• Organize and prioritize under pressure and/or stringent schedule and produce accurate results

• Remain flexible and adjust to situations as they occur

• Ability to communicate effectively orally and in writing, to be tactful, courteous, and professional

• Must have a valid Driver’s License.

EDUCATION AND WORK EXPERIENCE

• High school diploma or GED

• One-year experience in administrative work, customer service or travel/hospitality industry

• Excellent multi-task and organization skills

• Bilingual (English-Spanish) preferred

Physical Demands - Daily sitting, focusing on and operating a computer for over 60 minutes at a time.

• Ability to read printed words and numbers in printed form and on computer monitor.

• Communicate by telephone for up to 30 minutes at a time on a daily basis.

• Stand several times a day for up to five minutes to operate photocopier, FAX machine.

• Daily lifting up to 25 lbs. Up to five minutes at a time. Daily carrying up to 25 lbs. up to five minutes at a time.

• Daily standing for up to 15 minutes at a time operating office equipment such as fax, printer or photocopier.

• See and distinguish objects or symbols as 20 feet or more and 20 inches or less. Depth perception, peripheral vision and bringing objects into focus.

• Write using pen/pencil or computer keyboard for up to 30 minutes at a time on a daily basis.

• Climbing ladders and staircases multiple times per day as needed.

• Ability to travel by automobile and/or air.

Note: This description portrays in general terms the type and levels of work performed and are not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

For special accommodations please call 915-534-0628.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA, Federal Contractor